Terms And Conditions
Privacy statement
Any orders placed with Balance Motorsport online are processed using
 Secure ePayments card processing.
This ensures your card details are kept secure. We do not store your card details. We comply with the data protection act and will not disclose your details to any other company except your address details to the courier. We may from time to time send you promotional offers, if you do not wish to receive these please tick the relevant box. You can choose to unsubscribe at any time.
Orders - offer and acceptance
All products appearing on the website are invitations for a customer to make an offer to buy. By selecting items and then adding to the shopping basket and then completing the Secure ePayments process, the customer is making an offer to purchase the products. Balance Motorsport will send an email to confirm that we have received your offer and that we are processing it. You will then receive another email to confirm that the offer has been accepted and that the goods will be despatched. In some situations the product ordered may no longer be available or there may be an alternative. This process ensures we cross check the product required thoroughly and minimises the risks of incorrect goods being sent.
Despatch & Delivery
We will endevour to dispatch all orders the same day the order is placed (TYPICALLY 90% orders ship within 48 hours) and no later than 5 working days after order is placed. In any event we always double to check to make sure we are shipping the right parts. Certain items are made to order and the estimated delivery time is stated in the product description (for example Gaz Suspension).Our couriers deliver next day Monday-Friday, and you have the option of selecting an evening delivery between 5.30pm and 8.30pm. We will advise you when your order has been dispatched so you will know when it will arrive.Delivery dates are stated in good faith, but are sometimes beyond our control. If you need alternative delivery arrangements to these options please contact us.
Delivery charges include packaging materials, insurance and tracking facilities.
Refunds and returns.
Balance Motorsport will comply with the Consumer Protection (Distance Selling) Regulations 2000.
Please always request a returns number before sending goods back.
If any item is damaged or faulty when it arrives, we will replace it without charge.
All accepted returns must be returned to us in their original packaging at your expense. It is your responsibility to ensure that the goods are returned using a reputable courier with insurance and proof of delivery or returned in person. If you cannot do this we can arrange for collection but this will be at your expense. Our liability is limited to replacement or refund. Correctly supplied goods may be exchanged for alternatives, a full value credit note or a refund. Depending on the type of goods and the condition they are returned in we reserve the right to apply a variable % handling charge. A delivery charge for replacements will apply.
Delivery charges are strictly non-refundable. Some of the products we sell are classed as "Special Order" items. These will be sold without the right to cancellation under the Distance Selling regulations and cannot be returned unless faulty. You will be informed, prior to dispatch, should your order contain one of these products.
Product performance, variations and revisions
Product performance descriptions are based on the product being correctly installed by suitably skilled person. We will not be liable for poor performance owing to incorrect installation – for example incorrect bedding-in of braking products. Products are often revised by the manufacturers. Pictures on the website are generally generic and should not be used to identify the exact product. Specifications may change without notice. Product descriptions are assumed correct at the time of publishing and may have changed since.
Price and Currency
Prices shown are in GBP Sterling and INCLUDE VAT, if applicable, unless otherwise stated and can change without notice. If you wish to pay by bank transfer please contact us for details.
Export Orders
We currently only ship in the UK. If you have a requirement to supply outside of the UK please contact us so that we may discuss.
Cancellations
Orders cancelled within one hour of placement will not incur any processing fees. Orders cancelled after this period, that have already been packed or dispatched, will incur charges in relation to any costs involved. These will be strictly limited to packaging costs or freight charges incurred by us.
Under the distance selling regulations the buyer is entitled to return the goods within 7 working days for a refund subject to the following:
i)It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to use or install the product.
ii)The buyer must notify the company at the address below in writing or via email, nonetheless the buyer shall bear the costs of returning the goods.
Special order goods are exempt from this cancellation period, and you will be emailed so you are aware if a good is subject to a special order.
Our Address
Balance Motorsport, Unit 11B, Golding Industrial Estate, Henfield Road, Henfield, West Sussex, BN5 9XH. 0845 2263717 email info@balancemotorsport.co.uk
Our terms and conditions do not affect your statutory rights as a consumer. Any contract with Balance Motorsport is governed by English Law.
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